Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
Eligibility for Returns
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The item must be unused, unworn, and in the same condition as when you received it.
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It must be in its original packaging.
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Returns must be made within 15 days from the date you received your order.
Return Process
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Contact our customer service team at support@rockvay.com / Contact form to request a return authorization.
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Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
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Ship the item to the return address provided by our customer service team.
Refunds
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If approved, your refund will be processed, and a credit will be applied to your original payment method within 2 business days.
Non-Returnable Items
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Items not in their original condition or damaged due to misuse.
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Items returned after the 15-day period.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
If you have any questions about our return policy, please contact us at support@rockvay.com